INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Q: How do I know my product is authentic?

Every official product features an uncompromised, scratch-and-scan QR verification code on the back of the retail packaging. Scratch off the security layer and scan the code using the official verification app or enter the serial code directly on our Verification Page to verify its legitimacy. Never consume a product if the scratch-off seal has been tampered with or previously scanned.

Q: My disposable vape is blinking. What does it mean?

A blinking LED light generally means your device's battery is low. Connect your disposable to a standard USB-C charger. Charging typically takes 30–45 minutes. Avoid leaving the device plugged in overnight or using rapid-charging blocks, which can burn out the internal coils.

Q: How do I fix a clogged vape cartridge or disposable?

Minor clogging can happen due to temperature fluctuations or storage. To fix it:

  1. Use your device's preheat function if it features one.

  2. Gently draw or blow into the mouthpiece without firing the button to dislodge excess oil.

  3. Store your device vertically at room temperature, out of cold environments and direct sunlight.

Q: What is the difference between Distillate and Live Resin vapes?

Distillate is a highly refined oil consisting of isolated THC/cannabinoids. It focuses on maximum purity and high potency, with natural terpenes reintroduced for crisp flavor profiles. Live Resin is extracted from freshly harvested cannabis plants that are flash-frozen instantly at sub-zero temperatures. This preserves the plant's original, complex terpene profile, resulting in a rich, full-spectrum "entourage effect" that tastes and feels exactly like the live plant.

Q: Are the flavor profiles created with synthetic additives?

Absolutely not. All profiles (like Blue Slushie or Watermelon Moonshine) are formulated exclusively using premium, premium-grade cannabis-derived terpenes (CDTs) or natural botanically sourced terpenes. We do not use chemical flavor packets, Vitamin E acetate, vegetable glycerin (VG), or propylene glycol (PG) in any vape oils.

B2B DISTRIBUTION

WHOLESALE & INQUIRIES